Grievance Redress Mechanism

Agribank is dedicated to providing exceptional customer service and experience to its valued stakeholders. In addressing stakeholder concerns, the bank ensures transparency and professionalism in line with its core values. Furthermore, as a development finance institution, Agribank understands that unintentional mistakes may occur, and when they do, the Bank aims to resolve complaints in a fair and transparent manner.
Lodging a complaint
Complaints should be received through a variety of channels, including the website, email, social media platforms, telephone calls, walk-ins, and written letters.
Information required when lodging complaints:
The following information must be provided when making a complaint:
  • Name and contact details of complainant
  • The relationship with Agribank (i.e. applicant/active client/service provider)
  • The nature of the complaint
  • Details of the Agribank employee involved (if applicable)
  • Copies of any documentation supporting the complaint (if applicable)
Response to the complaint
Agribank commits to immediately acknowledge receipt of the complaint and respond to the complaint within 10 working days.
Complaints escalation
In the event that the complainant remains dissatisfied with Agribank’s response, they are informed to escalate the complaint to the CEO. The CEO serves as the final point of escalation for unresolved complaints.

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FAQ

What type of security must I provide for a loan at Agribank?

Loans are granted against security of fixed property, investment or any other acceptable form of security (fixed deposits, investments and surrendering value of policies). read more

Does Agribank also provide personal loans?

No, Agribank is not a commercial bank. read more

Does Agribank provide loans to first time farmers?

Yes, Agribank can assist you to start farming. read more

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