17 Apr 2019
In line with its strategic focus on employees to develop leadership and management capacity to guarantee business continuity at all times, a group of 22 senior managers completed a six months’ leadership training course. This brings to 36 the number of middle and senior managers who participated in the course which covered aspects such as leading self, leading change, leading others, leading performance and leading engagement. The training aspects were complimented by actual work application in-between the theoretical modules to transform the Bank into a modern institution that is best placed to deliver superior customer service and effectively fulfill its mandate.
Speaking at the certification ceremony, Agribank Chief Executive Officer, Sakaria Nghikembua, noted that the value of any training is in the output of the beneficiaries. Nghikembua reminded the trainees to challenge themselves by asking themselves whether the services provided to clients are now better and efficient and whether the Bank is reaching out to more clients in an efficient manner. The Bank’s Organisational Development Manager Muhindua Kaura noted that "the training program had a tremendous impact on the business from the word go as it was a very practical process and demanded of participants to already apply their newly acquired knowledge and skills in the work environment".
Executive: Marketing and Customer Strategy
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